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(g) The Joint Committee shall be provided with each carrier rate

renewal request upon submission and be briefed in detail periodically on

the status of the development of each rate renewal.
(h) The State shall require that the insurance carriers for the State

Health Insurance Plan submit claims and experience data reports directly
to the Joint Committee on Health Benefits in the format and with such

frequency as the Committee shall determine.
(i) The Joint Committee will be responsible for the annual review of

participating providers. The Joint Committee shall investigate and where
feasible, take appropriate action to recruit additional providers in

geographic and specialty areas determined by the Committee to be
deficient. The JCHB will work with the State on the implementation and

ongoing oversight and monitoring of provider guaranteed access to reflect
current geographic radius. There will be no change to the current geo-

access unless jointly agreed to by CSEA and the State.
(j) The Joint Committee shall continue to sponsor the agency health

insurance administrator-training program.
(k) The Joint Committee shall study recurring subscriber complaints

and make recommendations for the resolution of such complaints.
(l) The Joint Committee on Health Benefits shall meet within 14 days

after a request to meet has been made by either side.
(m) The Joint Committee shall study and address other issues and

concerns brought to the attention of the Committee that impact the
accessibility, quality and costs of health care for employees covered by this

Agreement.
§9.31 Communications

Appropriate descriptive material relating to any changes in benefits shall
be distributed to each State agency for internal distribution prior to the

effective date of the change in benefit. The State shall take all steps

necessary to provide revised health insurance booklets to every employee
as soon as possible. The Joint Committee on Health Benefits shall provide

review and counsel on the development of the revised booklets.
§9.32 Confidentiality

The confidentiality of individual subscriber claims shall not be violated.
Except as required to conduct financial and claims processing audits of

carriers and coordination of benefit provisions, specific individual claims

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